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Terms and Conditions

Your personal and financial data is protected. An industry standard known as Payment Card Industry (PCI) Data Security Standard was adopted in 2004 as the result of a collaboration between the various card associations to protect customer information. As a merchant that processes, and transmits credit card data we – and our service providers PayPal – are required to comply with this payment standard. The customer information we collect is used purely for payment and delivery of your order, and is not disclosed to any other person or organisation. Contact with us is either by email (our prefered method of communication), Royal Mail postal services or by telephone. Credit card details are not stored by us, either electronically or in written form, ensuring you maximum protection and privacy. Delivery of your items is by Royal Mail overland services - our postal days are Monday, Wednesday and Friday, by second class post, or for an extra small cost, by first class and recorded delivery. Costs are determined by weight and packaging costs. We can quote for delivery anywhere in the world, please email us for details. Royal Mail tracking services are available for an extra charge, if required. Returns are only accepted after receiving authorisation and an RMA reference, and must take place within 24 hours of receipt. We will gladly discuss the matter and sort out which alternative to supply you. email us at enquiries@thevintageknittinglady.co.uk. Cancelled orders are subject to a restocking charge of 15% of the total order. Patterns are supplied for personal use only and not for commercial use or reproduction. We are available for queries about patterns and wool outside these hours, but if you get no reply email us on sue@thevintageknittinglady.co.uk and we will contact as soon as we return. Postal items can be sent to 64 Masefield Road, Warminster, BA12 8HY, and should be marked For Attention of Sue West.